Return & Refund Policy

Customer satisfaction is our top priority. If you’re not happy with your purchase, here’s how we handle returns:

1. Return Eligibility

• Return requests must be made within 7 days of delivery
• Items must be unused, unopened, and in original packaging
• Opened skincare, cosmetics, and hygiene-sensitive items are non-returnable

2. How to Request a Return

Email returns@theskylineseller.com with:

• Your order number
• Reason for return
• Photos if applicable

We’ll respond within 24–48 hours.

3. Refunds

• Refunds are issued once the returned item is inspected and approved
• Processing time: 5–7 business days
• Shipping fees are non-refundable

4. Damaged or Incorrect Items

Notify us within 48 hours of delivery with photo evidence, and we’ll send a replacement or refund.